Coronavirus in Tenerife, tourist information

You can check the most recent information about the travel situation in Tenerife here: https://www.webtenerife.co.uk/blog/2020/06/travelling-to-tenerife-updated-information/

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Tourist Information Services

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Tenerife Tourism has launched a tourist helpline service for any visitor who needs assistance or information about Tenerife, COVID-19, or future visits to the island. Contact the service via telephone, email or via the GOIO virtual assistant. 

  • Telephone numbers: (0034) 922 255433 / 678 226 838 / 922 386 000 – 9:00 to 21:00 (+0 GMT).
  • Email: info@webtenerife.com
  • Goio virtual assistant:

Remember to stay safe and in your home or accommodation. It will be a pleasure for us here in Tenerife to welcome you back in the future and continue to make great memories together. You can keep up with us at our corporate blog here 

84 Comments

  1. Gillian ward says:

    Hi do you think it will be ok by September

    • Hi Gillian.
      At the moment we can’t affirm that, as this is a Health problem that affects our tourists.
      We will be updating this post with the latest information. The Alarm State has been extended until May 9th, but please take note that this could be extended furthermore and the situation could change.
      Thank you!

    • I’m due to travel on the 12th July to Tenerife will I have to self isolate for 14 days while I’m there

      • Hi Martin. The exact conditions on travels between Spain and UK aren’t fully decided yet. We’ll update with all the info as soon as it’s official.

  2. Hola, I own an apartment in Los Cristianos, I understand things are very difficult, at the moment.
    When will it be okay to travel to Tenerife?
    I was thinking of coming in June, thank you Theresa

    • Hi Theresa.
      At the moment we can’t provide a firm date yet, as this is a health problem that affects our tourist sector.
      We will be updating this post with the latest information. The Alarm State has been extended until May 9th, but please take note that this could be extended furthermore and the situation could change.
      Thank you!

  3. Peter Blundell says:

    Is their any chance for information after 4 cancellations for flights to Manchester from Tenerife I am 81 years old waiting to get back home for operation

  4. My husband and I have been trying to get home to the U.K. with easyJet since March 23rd.
    We have now booked flights with wizzair leaving Tenerife south on 2nd May.
    Are you able to confirm that the airport will be open, as when I looked on the British Embassy Facebook page it wasn’t showing any flights leaving?

    • Hi, Aileen. We hope you and your husband are well. We deeply regret the situation we are experiencing and the problems that may arise with the global limitation of connectivity.

      Right now the certainty is that the State of Alarm will extend at least until May 10th, although that period could be extended. There is currently no firm date for the resumption of commercial flights and airports continue to operate at minimum capacity. Here are some links, telephone numbers and information that you may find useful:

      Tourist assistance telephone number of Tenerife Tourism Board ( 9 am to 9 pm). (0034) 922 255 433 / (0034) 678 226 838 / (0034) 922 386 000
      Aena’s website, where you can see the current status of flights from Tenerife North and Tenerife South airports: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Consulate: Plza. Weyler, 8 – 1st floor. 38003 Santa Cruz de Tenerife TLF. 922 28 99 03 / 928 26 25 08 / FAX
      Official website of the British Embassy for return flights: https://www.gov.uk/foreign-travel-advice/spain/return-to-the-uk

      We hope we’ve helped you. Thank you very much and take heart.

  5. Mervyn Langton says:

    Hi. We have a holiday to Tenerife booked from 15 May to 26 May 2020 with TUI but we are unable to get any positive info from TUI. Can you tell me what the situation is please. Many thanks.

    • Hi, Mervyn. Currently the information that Tenerife Tourism Board has access to is the official information provided by the Government of Spain. This means that, as of today, the State of Alarm will be extended at least until May 10th (although it can be extended further if the executive sees it necessary). The Government has proposed a plan for de-escalation in 15-day periods that foresees a reopening of the hotels (with restrictions) in the middle of May and an easing of the restrictions at the end of June, although this plan does not contain specific dates and could be modified, so it is not definitive.

      We leave you some links and telephone numbers that may be useful to inform you of the situation:

      Tourist assistance telephone number of Tenerife Tourism Board ( 9 am to 9 pm). (0034) 922 255 433 / (0034) 678226838 / (0034) 922 386 000
      Aena’s website, where you can see the current status of flights from Tenerife North and Tenerife South: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Embassy website: https://www.gov.uk/foreign-travel-advice/spain/coronavirus

      Thank you very much. We are sure we will see each other again, a big hug from Tenerife.

  6. Stephen Black says:

    Hi there.

    I am due to come to Adeje on May 16th. My flight has not yet been cancelled (although I expect it to be) Is there any confirmation that the island will be open / closed to tourists by this date? Any clear information/guidance will help myself and also my appartment host.

    Many Thanks

    • Hi, Stephen. The official information that Tenerife Tourism Board has access to is that provided by the Government of Spain. This means that, at present, the State of Alarm will be extended until May 10th at least (although it could be extended if the executive decides so). The Government has proposed a plan of de-escalation in periods of 15 days in which it is foreseen that the hotels will reopen (with certain limitations) in the middle of May and that the general restrictions will be eased at the end of June. However, this plan is not definitive and may be modified, so there are no specific dates.

      More information can be found in official sources. We leave you some links:
      Web of Aena, where you can see the current status of flights from Tenerife North and Tenerife South: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Embassy website: https://www.gov.uk/foreign-travel-advice/spain/coronavirus
      You can also consult our tourist assistance telephone number: (0034) 922 255 433 / (0034) 678226838 / (0034) 922 386 000

      Thank you very much, Stephen. We’ll be back sharing a lot of holidays together again. We hope that this exceptional situation will be as good as possible for you, a big hug from Tenerife.

  7. MICHAEL SANDS says:

    I have a holiday booked in September for golf, what are the chances of it going ahead.

    • Hi Michael.

      Currently golf camps can’t confirm a reopening date, as that depend of various factors (although some of them are reopening their doors with some restrictions). We are following positively the de-escalation plan allowed by the government, but we can’t give exact dates yet for holidays. The information that Tenerife Tourism Board has access to is the official information provided by the Government of Spain. This means that, as of today, the State of Alarm will be extended at least until May 24th (although it can be extended further if the executive sees it necessary). The de-escalation plan consists in 15-day periods that foresees a reopening of the hotels (with restrictions) in the middle of May and an easing of the restrictions at the end of June, although this plan does not contain specific dates and could be modified, so it is not definitive.

      Thank you Michael, We’ll be back soon 🙂

  8. Bruce Franks says:

    hello I’m due to fly to tenerife on the 6th of jUne from Faro. will these flights be ruining?

    • Hi Bruce.

      Currently we can’t give exact dates regarding flights as it depends on AENA and the european protocols that are being made now. You should contact your airline for further information.

      We`ll be back soon enjoying Tenerife together again. Thank you Bruce!

  9. Hi im alise
    Im due to travel to tenerife in july the 17th for 5 days is there a guarantee that i will be able to spend my 19th birthday there

    • Hi Alise! First of all thank you for choosing us for such a special date! 🙂

      As of now unfortunately we can’t give an exact date of when the island will reopen. The official information that Tenerife Tourism Board has access to is that provided by the Government of Spain. This means that the State of Alarm will be extended until May 24th at least (although it could be extended if the executive decides so). The Government has proposed a plan of de-escalation in periods of 15 days in which it is foreseen that the hotels will reopen (with certain limitations) in the middle of May and that the general restrictions will be eased at the end of June. However, this plan is not definitive and may be modified, so there are no specific dates.

      The flights depends on AENA and the european protocols that are being made. You should contact your airline for further info if you have already booked a flight to our island.
      We’ll be back soon enjoying and celebrating together. Have an (early) happy birthday! 🙂

  10. Sharon culhane says:

    Hi I’m due to fly out in August if all is ok are we still expected to self isolate for two weeks if you Travel from Ireland thank you sharon

    • Hi Sharon!

      The two-weeks self isolation is only applied during the State of Alarm. This is due to end on May 24th but the government can extend it by 15 days periods. However, by August the situation should be better and that self isolation hopefully won’t be needed. Thank you!

  11. Hi iam costa i booked flight on 9th june for 10 days. Will the lockdownend on this period?

    • Hi Costa!
      Unfortunately we can’t give an exact date of when the island will reopen.
      By June we should be entering the final phase of lockdown should the situation continues improving as it has been to. Soon we’ll have a blog post with all the details on this.
      Thank you!

  12. Hi we are due to travel on the 1st July to Costa Adeje our holiday provider hasn’t cancelled so at the moment our holiday is due to go ahead, is it likely that pubs, bars, shops and food places will be open for tourism?

    • Hi Sam.

      By July, if the de-escalation plan goes positively as it has been until now, pubs, bars, shops and food places should be open with limitations on capacity and seats avaible.
      Please be aware that until the travel restrictions are lifted across the EU flights could be cancelled or delayed. We’ll soon have a blog post with all updated info.

      Thank you!

  13. Hi we’re due to fly out early July from Birmingham, whilst we’re there will there be any restrictions on U.K. citizens and will we be able to go to the beach and shops as normal, also is it likely that pools and amenities in hotels will be fully operating?

    • Hi Brad!

      By early july, if the de-escalation plan continues to go positively, beach and shops should be open with certain safety protocols or restrictions, as well as pools and amenities in hotels. Unfortunately there’s no firm date yet as to when the island will reopen for tourists. Thanks!

  14. Hi we have booked to go to Los cristianos and Las americas end Nov for 2 weeks do you think we should be ok to book flights for then

    • Hi Angela!

      Unfortunately we can’t confirm that as there’s no current date yet for the Island to reopen. In any case, Tenerife is following positively the national de-escalation plan that foresees an ease of general restrictions by july. We’ll soon post an update with all the newest info about this. Thank you!

  15. Laura Abbott says:

    Hi,
    We are due to travel to Tenerife on 19th Jul 20. Do you think this will go ahead?
    Thanks 🙂

    • Hi Laura! Unfortunately there’s no firm date yet as when the island will reopen for tourism. Currently Tenerife is following positively the national de-escalation plan that foresees an ease of general restrictions by july. We’ll soon post an update with all the newest info about this. Thank you!

  16. Marie Stirling says:

    Hi l am Marie and I am coming to tenerife in August . Will tenerife be open then

  17. Jeremy Rigby says:

    Will visitors from U.K. be allowed to visit Tenerife from July 1st. We have villa booked From 10th but are not sure we will be able to fly yet.

    Thanks for any information you can provide

    Jeremy

    • Hi, Spain opens its borders to tourists on July 1st so you should be able to fly. We are still waiting for Spain and the UK to announce their plans for travel between the two countries and will update this blog with any news as soon as it is announced.

  18. Hi I’m looking to come to tenerife July 7th from the UK, are you able to leave holiday grounds, while there, had planned to come to swim with the sea turtles , will things like that be open, a d when I booked be for this virus the hotel was all inclusive but now don’t seem to be able to choose that option. So would hotels only be self catering. Thank you.

    • Hi Kelly!
      By July 1st the mandatory quarantine should be already lifted, so you should be able to move freely.
      Active Tourism activities like scuba diving are allowed.
      Restaurants on hotels are allowed also to open with certain limitations, following security measures to ensure social distancing. You should contact your hotel about the exact conditions on it.

      Thank you Kelly! We hope to see you soon 🙂

  19. Andrea McLaughlin says:

    Esperamos que Estes bien. We have our holiday in Tenerife every year, in September and stay at Bahia Flamingo hotel close to Puerto Santiago. There were going to be some renovations early this year and re-open in May. We are worried that covid 19 prevented this from happening and the hotel and staff may have suffered financially, especially as it is a small hotel. We emailed but there is no reply. Is the hotel still able to open later in the year? Are the staff ok? We hope no one became ill and everyone is safe. Cuidate.

  20. Hi we fly to tenerife South 1st September 2020 from Newcastle do you think we will be able to conme

    • Hi Neil!

      From July 1st all international flights are be allowed, so you shouldn’t have any problem with yours. We are still waiting for Spain and the UK to announce their plans for travel between the two countries and will update this post with any news as soon as they are announced.

  21. Deborah gambell says:

    Hi,
    We are staying in the GF Isabel hotel, with access to Siam Park Waterpark
    We leave on 16th July with Jet2
    My concern is with having 2 children, will we have the flexibility that you would expect on a summer holiday. Do you have an idea of restrictions
    Do you think the Sian water park will be open? This is the reason for choosing the hotel. It is an expensive holiday for us, so not sure if to rebook for next year if it isn’t cancelled by the provider. When it will feel like a holiday rather than a stressful holiday.
    Thanks in advance for you help
    Best wishes from Uk

    • Hi Deborah!

      You can check the most current restrictions on this post (we’ve updated it). As of now there isn’t an official reoping date for the Siam Park but they are currently working on it. They’ll announce any update on their social media so you should check that from time to time.
      Thank you for counting on us, we hope too see you soon 🙂

  22. ellen boucke says:

    Hello,
    When can I come to Tenerife as visitor? I saw Ryianair flys again to Tenerife from Brussels om June 24? Can I take that flight?

    thank you,
    Ellen

    • Hello Ellen!

      Spain will open it’s international borders on July 1st, so that flight it’s probably going to be delayed. We’ll keep informing if anything changes.

      Thank you! Hope yo see you soon.

  23. Hi!

    I saw in another posts that Spain will open a borders in 1 July. I thinking of visiting Tenerife in 11 July to 18 July. But I have to have negative test on Covid? Or after arrived I am going to quarantine ? I am from Slovakia.

    Thank you

    • Hi Robert. The mandatory quarantine for foreigners is due to lift before the opening of borders on 1st of July, so you shouldn’t have to do it when you arrive at the island.
      The details about testings and conditions are still being prepared. We’ll inform when any news arises on this post.

      Thank you!

  24. Cara moroney says:

    Hi I’m due to fly out to tenerife South on 5th July from Manchester. Will are flights still be going ahead. We’re gone with ryanair.

    • Hi Cara! Spain will open it’s international borders on July 1st. We are still waiting for Spain and the UK to announce their plans for travel between the two countries and will update this post with any news as soon as they are announced.

      Thank you!

  25. Christine Bhinder says:

    Hello I would like to know if I will be able to travel to tenerife on 7th july as I booked this last year and I’m flying with Ryanair and they said my flight would go out do you think I will be able to go.
    Thanks Christine

    • Hi Christine! Spain will open it’s international borders on July 1st, so you shouldn’t have problems with your flight (although it’s on each country when to allow departures). We are still waiting for Spain and the UK to announce their plans for travel between the two countries and will update this post with any news as soon as they are announced.

  26. Susan Broughton says:

    We are booked to come to Tenerife on 26 June but our flight hasn’t been cancelled. Is Tenerife “open to visitors” on that date.

    • Hi Susan! That’s right, Spain (and Tenerife) is open for visitors (from Schengen countries and UK) since June 22nd. All other countries will be welcomed by July 1st.

  27. I’m flying out on the 20th of August, will swimming pools water parks and restaurants and other tourist attractions be open for tourists?

  28. Hi we’re going to Tenerife on July 11, Bars and restaurants Be open? Willyou have to wear face mask in public.? We’re Travelling from Ireland

  29. Maryanne Bavington says:

    Hi. We are due to come out at the end of July and would like to know if all shops testy etc are accepting cash. Thanks very much

  30. Maryanne Bavington says:

    Sorry should say restaurants. Autocorrected

  31. Hello, we are about to trevel to Tenerife at the end of July 2020. How is the situation on the island? Are the parks and zoos (Siam park, Aqualand, Loro,…) still closed? Is there any information about opening?

  32. Hi. I am Karl and I am planning to go in Tenerife south in August. I am American but I live in Italy and have been working here. Will I be denied entry? Thank you!

  33. Jules Calvert says:

    Hi Javier, we are really looking forward to coming to Tenerife 7 August. Is there any update on any further relaxation of rules of is it the same? We have a teen daughter and she is worried she won’t be able to mix with others and make friends. Thanks Jules

  34. planned to fly from birmingham on thursday 30th july to tenerife, would we now have to self isolate?

  35. hi although uk have advised against all non essential travel are we still allowed to go to tenerife? obviously adhering to the rules on return

  36. Bryan Sadler says:

    Hello Javier
    We are coming to Tenerife tomorrow for two weeks, and we like to go out jogging and running, would we have to wear a mask when doing this?

    Thanks
    Bryan

    • Hello Bryan! For individual sports like running, a mask is not mandatory. Once we have finished the activity if it is mandatory to wear a mask unless we are in nature and with the safety distance of 1.5 meters from other people. Thank you and welcome!

  37. Hi do to travel late september what is the situation just now

  38. We are coming to Tenerife in Nov and usually bring cash to change over there. Are shops and restaurants accepting cash or would we be better to pay on visa

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