Coronavirus in Tenerife, tourist information

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The Coronavirus has caused a lot of questions and doubts amongst Tenerife’s tourists and visitors. Here, we will try to answer the main questions and give you as much useful information as possible.  

The status of Tenerife’s airport

The official source of all information about the airport is AENA. Tenerife’s airports will remain open but with limited operating capacity. 

AENA’s official advice is to:

  • Always check the state of your flight with your airline
  • Don’t go to the airport any earlier than 90 minutes before your flight time
  • Maintain a one metre distance between yourself and other people

We publish the list of outbound flights from both Tenerife’s North and South airports on our social media profiles every day. If you have any doubts about getting back to your home country, please contact your consulate. It will be able to give you detailed information about getting a seat on a flight back home. 

If you plan to travel to the airport using public transport, please allow an extra hour of travel time as some services may not be running.  The aeroexpress line from Los Cristianos and Costa Adeje has been cancelled and the route is now covered by bus lines 111 and 711 in both directions. Passengers must buy a Ten+ card at the Los Cristianos or Las Americas bus stations as cash payments are not currently allowed.

How long will the State of Alarm last

The State of Alarm will last until at least May 24th 2020 but could be extended for a further 15 days. All restrictions remain in force until the State of Alarm is officially lifted. 

Hotel closures

From March 19 hotels have closed to business due to a decree from the Ministry of Health that affects all tourist accommodation establishments in Spain. 

As a consequence, hotels cannot accept new guests during the national State of Alarm. Current guests have a seven day grace period, until March 26, to leave their hotel. This shutdown will last as long as the State of Alarm, including any extensions to the alarm period. 

How does the State of Alarm affect Tenerife? 

From Saturday 14 March, 2020 the Government of Spain decreed a State of Alarm covering the whole country. This lasted for an initial period of 15 days and was extended by the Spanish parliament until at least May 24th. During the period, these are the restrictions that could affect tourists and visitors in Tenerife:

  • People are only allowed out of their home or accommodation for the following reasons:
  • To buy food, medicine or other essentials
  • To travel to a health centre or hospital
  • To travel to work
  • To assist the elderly or other dependent persons
  • To attend to urgent business at a bank or insurance company
  • Due to force majeure or an emergency
  • All journeys must be carried out alone unless your companion is a child, elderly person or other dependent. 
  • All shops are closed to the public, except those that sell food, essential items, medicine and medicinal items, hygiene products, press, stationary, vehicle fuel, and pet food, and those that operate online. 
  • Consuming food or drink inside an open shop is forbidden, as is forming groups and not maintaining the correct safety distance between people.
  • All restaurants, bars and other hospitality businesses are closed with the exception of those that deliver.
  • Museums, libraries and monuments are closed as are all sports, entertainment and leisure venues.
  • Public transport continues in a limited capacity. Check the reduced bus timetable from local bus company TITSA:

For more detailed information about the State of Alarm, please see our official announcement.

Travel restrictions to non-EU countries 

THe European Council has limited non-essential travel to and from countries outside the EU and the Schengen Zone. Entry into the EU for all non-EU citizens with the following exceptions. 

  • Residents of the EU or Schengen Associated Nations who are returning to their primary residence.  
  • Holders of a long-term visa issued by a member country who are headed to that country. 
  • Transnational workers
  • Healthcare professionals travelling for work purposes. 
  • Freight and good transports workers who are travelling for work purposes and those aviation workers essential to commercial air travel activities.
  • Diplomats, consular staff and international aid agency workers travelling for work purposes. 
  • People travelling for essential family reasons.

Entry may also be denied to European Union citizens who are not registered as Spanish residents or are not travelling onwards to their residence in another EU country. These restrictions are in place for 30 days from March 23.  

Tourist Information Services

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Tenerife Tourism has launched a tourist helpline service for any visitor who needs assistance or information about Tenerife, COVID-19, or future visits to the island. Contact the service via telephone, email or via the GOIO virtual assistant. 

  • Telephone numbers: (0034) 922 255433 / 678 226 838 / 922 386 000 – 9:00 to 21:00 (+0 GMT).
  • Email: info@webtenerife.com
  • Goio virtual assistant:

Remember to stay safe and in your home or accommodation. It will be a pleasure for us here in Tenerife to welcome you back in the future and continue to make great memories together. You can keep up with us at our corporate blog here 

31 thoughts on “Coronavirus in Tenerife, tourist information”

    1. Hi Gillian.
      At the moment we can’t affirm that, as this is a Health problem that affects our tourists.
      We will be updating this post with the latest information. The Alarm State has been extended until May 9th, but please take note that this could be extended furthermore and the situation could change.
      Thank you!

  1. Hola, I own an apartment in Los Cristianos, I understand things are very difficult, at the moment.
    When will it be okay to travel to Tenerife?
    I was thinking of coming in June, thank you Theresa

    1. Hi Theresa.
      At the moment we can’t provide a firm date yet, as this is a health problem that affects our tourist sector.
      We will be updating this post with the latest information. The Alarm State has been extended until May 9th, but please take note that this could be extended furthermore and the situation could change.
      Thank you!

  2. Is their any chance for information after 4 cancellations for flights to Manchester from Tenerife I am 81 years old waiting to get back home for operation

    1. Hi Peter.
      It seems the next flights scheduled to the Uk are on wednesday 29th from Tenerife North Airport. If you can’t wait the best option now to return to the UK is taking a flight to Madrid and then to the UK, as there are regular flights scheduled from Madrid. You could fly to Madrid from Tenerife North Airport, here you can search the flight schedules for all airports (including Tenerife North): http://www.aena.es/csee/Satellite/infovuelos/en/
      You can also see the UK Embassy official page for return flights: https://www.gov.uk/foreign-travel-advice/spain/return-to-the-uk and it’s facebook page for more specific info on how to travel back to the UK: https://www.facebook.com/BritsInSpain/
      We wish you good luck with your operation Peter. Thank You.

  3. My husband and I have been trying to get home to the U.K. with easyJet since March 23rd.
    We have now booked flights with wizzair leaving Tenerife south on 2nd May.
    Are you able to confirm that the airport will be open, as when I looked on the British Embassy Facebook page it wasn’t showing any flights leaving?

    1. Hi, Aileen. We hope you and your husband are well. We deeply regret the situation we are experiencing and the problems that may arise with the global limitation of connectivity.

      Right now the certainty is that the State of Alarm will extend at least until May 10th, although that period could be extended. There is currently no firm date for the resumption of commercial flights and airports continue to operate at minimum capacity. Here are some links, telephone numbers and information that you may find useful:

      Tourist assistance telephone number of Tenerife Tourism Board ( 9 am to 9 pm). (0034) 922 255 433 / (0034) 678 226 838 / (0034) 922 386 000
      Aena’s website, where you can see the current status of flights from Tenerife North and Tenerife South airports: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Consulate: Plza. Weyler, 8 – 1st floor. 38003 Santa Cruz de Tenerife TLF. 922 28 99 03 / 928 26 25 08 / FAX
      Official website of the British Embassy for return flights: https://www.gov.uk/foreign-travel-advice/spain/return-to-the-uk

      We hope we’ve helped you. Thank you very much and take heart.

  4. Hi. We have a holiday to Tenerife booked from 15 May to 26 May 2020 with TUI but we are unable to get any positive info from TUI. Can you tell me what the situation is please. Many thanks.

    1. Hi, Mervyn. Currently the information that Tenerife Tourism Board has access to is the official information provided by the Government of Spain. This means that, as of today, the State of Alarm will be extended at least until May 10th (although it can be extended further if the executive sees it necessary). The Government has proposed a plan for de-escalation in 15-day periods that foresees a reopening of the hotels (with restrictions) in the middle of May and an easing of the restrictions at the end of June, although this plan does not contain specific dates and could be modified, so it is not definitive.

      We leave you some links and telephone numbers that may be useful to inform you of the situation:

      Tourist assistance telephone number of Tenerife Tourism Board ( 9 am to 9 pm). (0034) 922 255 433 / (0034) 678226838 / (0034) 922 386 000
      Aena’s website, where you can see the current status of flights from Tenerife North and Tenerife South: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Embassy website: https://www.gov.uk/foreign-travel-advice/spain/coronavirus

      Thank you very much. We are sure we will see each other again, a big hug from Tenerife.

  5. Hi there.

    I am due to come to Adeje on May 16th. My flight has not yet been cancelled (although I expect it to be) Is there any confirmation that the island will be open / closed to tourists by this date? Any clear information/guidance will help myself and also my appartment host.

    Many Thanks

    1. Hi, Stephen. The official information that Tenerife Tourism Board has access to is that provided by the Government of Spain. This means that, at present, the State of Alarm will be extended until May 10th at least (although it could be extended if the executive decides so). The Government has proposed a plan of de-escalation in periods of 15 days in which it is foreseen that the hotels will reopen (with certain limitations) in the middle of May and that the general restrictions will be eased at the end of June. However, this plan is not definitive and may be modified, so there are no specific dates.

      More information can be found in official sources. We leave you some links:
      Web of Aena, where you can see the current status of flights from Tenerife North and Tenerife South: http://www.aena.es/csee/Satellite/infovuelos/en/
      British Embassy website: https://www.gov.uk/foreign-travel-advice/spain/coronavirus
      You can also consult our tourist assistance telephone number: (0034) 922 255 433 / (0034) 678226838 / (0034) 922 386 000

      Thank you very much, Stephen. We’ll be back sharing a lot of holidays together again. We hope that this exceptional situation will be as good as possible for you, a big hug from Tenerife.

    1. Hi Michael.

      Currently golf camps can’t confirm a reopening date, as that depend of various factors (although some of them are reopening their doors with some restrictions). We are following positively the de-escalation plan allowed by the government, but we can’t give exact dates yet for holidays. The information that Tenerife Tourism Board has access to is the official information provided by the Government of Spain. This means that, as of today, the State of Alarm will be extended at least until May 24th (although it can be extended further if the executive sees it necessary). The de-escalation plan consists in 15-day periods that foresees a reopening of the hotels (with restrictions) in the middle of May and an easing of the restrictions at the end of June, although this plan does not contain specific dates and could be modified, so it is not definitive.

      Thank you Michael, We’ll be back soon 🙂

    1. Hi Bruce.

      Currently we can’t give exact dates regarding flights as it depends on AENA and the european protocols that are being made now. You should contact your airline for further information.

      We`ll be back soon enjoying Tenerife together again. Thank you Bruce!

  6. Hi im alise
    Im due to travel to tenerife in july the 17th for 5 days is there a guarantee that i will be able to spend my 19th birthday there

    1. Hi Alise! First of all thank you for choosing us for such a special date! 🙂

      As of now unfortunately we can’t give an exact date of when the island will reopen. The official information that Tenerife Tourism Board has access to is that provided by the Government of Spain. This means that the State of Alarm will be extended until May 24th at least (although it could be extended if the executive decides so). The Government has proposed a plan of de-escalation in periods of 15 days in which it is foreseen that the hotels will reopen (with certain limitations) in the middle of May and that the general restrictions will be eased at the end of June. However, this plan is not definitive and may be modified, so there are no specific dates.

      The flights depends on AENA and the european protocols that are being made. You should contact your airline for further info if you have already booked a flight to our island.
      We’ll be back soon enjoying and celebrating together. Have an (early) happy birthday! 🙂

  7. Hi I’m due to fly out in August if all is ok are we still expected to self isolate for two weeks if you Travel from Ireland thank you sharon

    1. Hi Sharon!

      The two-weeks self isolation is only applied during the State of Alarm. This is due to end on May 24th but the government can extend it by 15 days periods. However, by August the situation should be better and that self isolation hopefully won’t be needed. Thank you!

    1. Hi Costa!
      Unfortunately we can’t give an exact date of when the island will reopen.
      By June we should be entering the final phase of lockdown should the situation continues improving as it has been to. Soon we’ll have a blog post with all the details on this.
      Thank you!

  8. Hi we are due to travel on the 1st July to Costa Adeje our holiday provider hasn’t cancelled so at the moment our holiday is due to go ahead, is it likely that pubs, bars, shops and food places will be open for tourism?

    1. Hi Sam.

      By July, if the de-escalation plan goes positively as it has been until now, pubs, bars, shops and food places should be open with limitations on capacity and seats avaible.
      Please be aware that until the travel restrictions are lifted across the EU flights could be cancelled or delayed. We’ll soon have a blog post with all updated info.

      Thank you!

  9. Hi we’re due to fly out early July from Birmingham, whilst we’re there will there be any restrictions on U.K. citizens and will we be able to go to the beach and shops as normal, also is it likely that pools and amenities in hotels will be fully operating?

    1. Hi Brad!

      By early july, if the de-escalation plan continues to go positively, beach and shops should be open with certain safety protocols or restrictions, as well as pools and amenities in hotels. Unfortunately there’s no firm date yet as to when the island will reopen for tourists. Thanks!

  10. Hi we have booked to go to Los cristianos and Las americas end Nov for 2 weeks do you think we should be ok to book flights for then

    1. Hi Angela!

      Unfortunately we can’t confirm that as there’s no current date yet for the Island to reopen. In any case, Tenerife is following positively the national de-escalation plan that foresees an ease of general restrictions by july. We’ll soon post an update with all the newest info about this. Thank you!

    1. Hi Laura! Unfortunately there’s no firm date yet as when the island will reopen for tourism. Currently Tenerife is following positively the national de-escalation plan that foresees an ease of general restrictions by july. We’ll soon post an update with all the newest info about this. Thank you!

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