Tag Archives: Covid-19

Coronavirus in Tenerife, tourist information

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The Coronavirus has caused a lot of questions and doubts amongst Tenerife’s tourists and visitors. Here, we will try to answer the main questions and give you as much useful information as possible.  

The status of Tenerife’s airport

The official source of all information about the airport is AENA. Tenerife’s airports will remain open but with limited operating capacity. 

AENA’s official advice is to:

  • Always check the state of your flight with your airline
  • Don’t go to the airport any earlier than 90 minutes before your flight time
  • Maintain a one metre distance between yourself and other people

We publish the list of outbound flights from both Tenerife’s North and South airports on our social media profiles every day. If you have any doubts about getting back to your home country, please contact your consulate. It will be able to give you detailed information about getting a seat on a flight back home. 

If you plan to travel to the airport using public transport, please allow an extra hour of travel time as some services may not be running.  The aeroexpress line from Los Cristianos and Costa Adeje has been cancelled and the route is now covered by bus lines 111 and 711 in both directions. Passengers must buy a Ten+ card at the Los Cristianos or Las Americas bus stations as cash payments are not currently allowed.

How long will the State of Alarm last

The State of Alarm will last until at least May 24th 2020 but could be extended for a further 15 days. All restrictions remain in force until the State of Alarm is officially lifted. 

Hotel closures

From March 19 hotels have closed to business due to a decree from the Ministry of Health that affects all tourist accommodation establishments in Spain. 

As a consequence, hotels cannot accept new guests during the national State of Alarm. Current guests have a seven day grace period, until March 26, to leave their hotel. This shutdown will last as long as the State of Alarm, including any extensions to the alarm period. 

How does the State of Alarm affect Tenerife? 

From Saturday 14 March, 2020 the Government of Spain decreed a State of Alarm covering the whole country. This lasted for an initial period of 15 days and was extended by the Spanish parliament until at least May 24th. During the period, these are the restrictions that could affect tourists and visitors in Tenerife:

  • People are only allowed out of their home or accommodation for the following reasons:
  • To buy food, medicine or other essentials
  • To travel to a health centre or hospital
  • To travel to work
  • To assist the elderly or other dependent persons
  • To attend to urgent business at a bank or insurance company
  • Due to force majeure or an emergency
  • All journeys must be carried out alone unless your companion is a child, elderly person or other dependent. 
  • All shops are closed to the public, except those that sell food, essential items, medicine and medicinal items, hygiene products, press, stationary, vehicle fuel, and pet food, and those that operate online. 
  • Consuming food or drink inside an open shop is forbidden, as is forming groups and not maintaining the correct safety distance between people.
  • All restaurants, bars and other hospitality businesses are closed with the exception of those that deliver.
  • Museums, libraries and monuments are closed as are all sports, entertainment and leisure venues.
  • Public transport continues in a limited capacity. Check the reduced bus timetable from local bus company TITSA:

For more detailed information about the State of Alarm, please see our official announcement.

Travel restrictions to non-EU countries 

THe European Council has limited non-essential travel to and from countries outside the EU and the Schengen Zone. Entry into the EU for all non-EU citizens with the following exceptions. 

  • Residents of the EU or Schengen Associated Nations who are returning to their primary residence.  
  • Holders of a long-term visa issued by a member country who are headed to that country. 
  • Transnational workers
  • Healthcare professionals travelling for work purposes. 
  • Freight and good transports workers who are travelling for work purposes and those aviation workers essential to commercial air travel activities.
  • Diplomats, consular staff and international aid agency workers travelling for work purposes. 
  • People travelling for essential family reasons.

Entry may also be denied to European Union citizens who are not registered as Spanish residents or are not travelling onwards to their residence in another EU country. These restrictions are in place for 30 days from March 23.  

Tourist Information Services

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Tenerife Tourism has launched a tourist helpline service for any visitor who needs assistance or information about Tenerife, COVID-19, or future visits to the island. Contact the service via telephone, email or via the GOIO virtual assistant. 

  • Telephone numbers: (0034) 922 255433 / 678 226 838 / 922 386 000 – 9:00 to 21:00 (+0 GMT).
  • Email: info@webtenerife.com
  • Goio virtual assistant:

Remember to stay safe and in your home or accommodation. It will be a pleasure for us here in Tenerife to welcome you back in the future and continue to make great memories together. You can keep up with us at our corporate blog here