GENERAL INFORMATION - Data Protection - Tenerife

General information

General information clause on the processing of personal data and the rights of the data subject
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Data controller: SPET, Turismo de Tenerife, S.A., postal address: Avda. La Constitución, 12 - 38003 Santa Cruz de Tenerife, Spain.
It has always been our policy to strictly comply with all manner of rules and regulations and, in particular, with those governing the Protection of Personal Data. It is for this reason that we are publishing this informative document regarding how we regulate the processing of personal data here at SPET, Turismo de Tenerife, S.A. Similarly, in case of any doubts you might have or clarification or additional information you might need with respect to how we process your personal data, you can contact the following email address:
SPET, Turismo de Tenerife, S.A. is adopting or shall adopt the technical and organisational measures necessary for ensuring the security of personal data and preventing their alteration, loss, unauthorized processing or access, with this being done bearing in mind the very latest technology, the nature of the data stored and the risks to which they are exposed, be these due to human action or to the physical or natural environment.

Controller: In accordance with that established in the current regulations on Personal Data Protection, we would like to inform you that your data will be incorporated into the processing system owned by SPET, Turismo de Tenerife, S.A., the business address of which is Avda. La Constitución, 12 - 38003 Santa Cruz de Tenerife, Spain.
Authorisation: The legal basis for the processing of your personal data is your having given us your consent to do so, with the purpose being the management and fulfilment of the services requested and/or contracted by you. For the management and fulfilment of the relationship, the possible information and/or any other ordinary communication sent to you via the contact channels you provide.
Likewise, at SPET, Turismo de Tenerife, S.A. we treat the information you provide us with in order to manage the outgoing information about the products and/or services that might interest you and thereby improve your experience as a customer and/or user by building up a "commercial profile" based on the information provided. No automated decisions shall be taken based on that profile. The commercial or prospective offer of products and services is based on the consent you are requested to provide without, under any circumstances, the withdrawal of this consent affecting the execution of the contract or provision of the services contracted.
Retention period: The personal data provided shall be held on file for the period strictly necessary to comply with the aforementioned principles, the liability period, throughout the commercial relationship, until deletion is requested by the data subject or for 6 years as of the last confirmation of interest.
If you have exercised or are exercising the right of deletion, cancellation and/or limitation of the processing of your data, we shall keep your information duly blocked and unused for as long as it may be necessary for the lodging or defence of claims or resolution of a judicial, legal or contractual proceeding that might arise regarding the processing of your data that must be attended to and for which the retrieval thereof is required.
Updating / Amendment: Unless you inform us otherwise, we shall assume that your data remains unchanged, that you undertake to notify us of any changes to them and that we have your consent to use them for the purposes mentioned.
SPET, Turismo de Tenerife, S.A. informs you that it will proceed to process your data in a lawful, trustworthy, transparent, appropriate, relevant, limited, accurate and up-to-date manner. That is why SPET, Turismo de Tenerife, S.A. undertakes to adopt all reasonable measures to ensure that your data are deleted or rectified without delay whenever they are found to be inaccurate or when explicitly and formally requested to do so by the data subject.
Rights: In accordance with your rights as conferred by the current regulations on data protection you may exercise the rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as of your consent regarding their processing, by sending your request to SPET, Turismo de Tenerife, S.A. REF: Protección de Datos, at the following address: Avda. La Constitución, 12 - 38003 Santa Cruz de Tenerife, Spain, or to the email address:
Anybody has the right to obtain confirmation as to whether SPET, Turismo de Tenerife, S.A. is or is not processing personal data that might concern them. All data subjects are entitled to access their personal data, to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data is no longer required to fulfil the purposes they were gathered for.
Under certain circumstances, and for reasons related to their particular situations, the data subjects may request the limitation of or opposition to the processing of their data, in which case SPET, Turismo de Tenerife, S.A. shall only keep them, for compelling legitimate reasons, to comply with any current regulations imposed by the administration or to lodge or defend possible claims.

For reasons of organisation, operation, need, etc., SPET, Turismo de Tenerife, S.A. may contract the services of advisors, professionals or similar to process personal data on its behalf. This third-party processing is regulated in a contract, be it in writing or in some other form that enables the accreditation of its execution and content, that expressly stipulates that the data processor shall process the data in strict accordance with the instructions of SPET, Turismo de Tenerife, S.A. and shall not apply or use them for purposes other than those stated in said contract, nor shall they communicate them, not even for their retention, to other persons.
The individual who might have access to the personal data in his or her capacity as an employee is not deemed to be the processor within the working relationship with SPET, Turismo de Tenerife, S.A.
Under no circumstances shall said processing or access be understood as involving an assignment, transmission or transfer of Personal Data.

There shall be no assignment, transmission or transfer of personal data except under legal obligation or at the request of the Public Administration, the Ombudsman, the Public Prosecutor or the Judges or Courts or the Audit Commission or the autonomous regional institutions with similar functions to the Ombudsman or the Audit Commission, with this being undertaken within the scope of the functions expressly attributed to them by law.
If there is an assignment, transmission or transfer of personal data outside of the cases provided, the data subject shall be informed in advance and asked to give their consent if appropriate.

SPET, Turismo de Tenerife, S.A. has appointed a Data Protection Officer who can be contacted by writing to SPET, Turismo de Tenerife, S.A. REF: Data Protection Officer, Avda. La Constitución, 12 - 38003 Santa Cruz de Tenerife, Spain or sending an email to:

The data subject may file the claim that he or she deems appropriate or if it is his or her understanding that the necessary information has not been provided correctly by contacting the Spanish Agency for Data Protection (AEPD) in writing at C / Jorge Juan, 6 • 28001 Madrid, Spain or on the website

If you have any questions or concerns regarding how we use your personal information, you can send an email to: