Privacy Policy - Turismo de Tenerife Official Page

Privacy, Data Protection and Information Society Services Policy

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SPET Turismo de Tenerife S.A.
C.I.F.: A-38299061
C. Alcalde José Emilio García Gómez, 9
38005. Santa Cruz de Tenerife
Canary Islands – Spain
Mercantile Registry of Santa Cruz de Tenerife, Vol. 822, Folio 46, Sec. 8, Page TF-3506, Entry A 1 (17.09.1992)

Tel.: 902 321 331
Fax: 922 237 876
Data protection officer:

1. Introduction

To provide its services, Turismo Tenerife needs to gather certain information about you. In this Privacy, Data Protection and Information Society Services Policy, we describe the information we gather, what we do with it and how you can manage and control how your information is used.

The user is informed how Turismo Tenerife, as controller, processes the personal data provided to it through the website , forms and other data it may be provided in future by any authorised means.

The user must freely and voluntarily decide if they wish to provide their personal data. The chosen service will not be provided without your express consent. If the user withdraws their consent to any processing, this will not affect the legality of processing that has already taken place. By using or interacting with the service, you accept the processing of your information as explained in this Privacy, Data Protection and Information Society Services Policy.

2. Why do we process your data?

Turismo Tenerife processes your personal data for the following purposes:

  • Tourism Promotion: promoting the values of the island of Tenerife as a tourist destination. Implement Tenerife’s tourism strategy according to the different markets the island receives visitors from, as well as the products to promote in each market. Cooperate with different players in the tourism industry with the aim of creating synergies and establishing alliances.
  • In-Destination Actions: regenerating the destination with the aim of increasing our quality, competitiveness and sustainability as a tourist destination.
  • Economic Promotion: attracting investments for strategic projects (related to renewable energies, knowledge, technology, communications, etc.), giving foreign companies advice on grants, credits and subsidies; and participating in events, trade missions and trade fairs where business opportunities are presented. Promoting the island’s position as a tricontinental platform.
  • Associating with Tenerife-based companies: because through this project, companies, industry professionals and public administrations draw up and agree on the island’s tourism strategy, participate in the evolution of the island’s main economic driver and defend their interests in this field.
  • Offering the best services to its associates by establishing the best internal and external alliances and collaborations.
  • Purposes based on the legitimate interest of the organisation.
  • Reports, Statistics and Specialist Studies.

3. Data processed by Turismo Tenerife

  • Identity data: full name.
  • Contact data: address, telephone number, fax number, email address.
  • Business data: company, tax identification code, position, directors, postal address, telephone, fax, email address, website, type, category, etc.
  • Preference data: language.
  • Financial data: data we need to process payment for the provision of the service.

4. Responsibility of the User

The user affirms:

  • That the data provided are accurate and undertakes to keep them updated, with Turismo Tenerife not being responsible for the status of these data.
  • That they acknowledge that the data are necessary and mandatory (except in fields where this is indicated otherwise) to provide the service.
  • In the event that the user provides third-party data, the user declares that it has their consent and undertakes to notify the owner of the data of the information contained in this Privacy, Data Protection and Information Society Services Policy, holding Turismo Tenerife harmless from any liability. Turismo Tenerife may conduct the necessary checks, adopting the corresponding measures, in accordance with data protection legislation.
  • To be of legal age.

5. Storage of Data

The user's data will be stored until they fulfil their purpose or until the user requests that Turismo Tenerife erase them, objects, or withdraws their consent.

Your personal data will be blocked when they are no longer necessary for the purpose they were collected for or the user limits their processing, remaining at the sole provision of the Judges and Courts, the Public Prosecutor or the competent Public Administrations, in particular the data protection authorities, to handle any liabilities stemming from the processing, within the limitation period. Once this limitation period has elapsed, your data will be erased.

6. Who will receive your data?

Turismo Tenerife may communicate your data to:

  • Companies in which Turismo Tenerife has holdings or the operators of Turismo Tenerife, solely for internal administrative ends, for the aforementioned purposes or to fulfil legal obligations.
  • Suppliers, partners and collaborating companies, service providers that have access to your personal data and process them on behalf of Turismo Tenerife as a result of their service provision, for the aforementioned purposes or to fulfil legal obligations.
  • Third-party payment processors. In this case, we only request your credit card information and other financial data we need to process your payment.
  • Judges, Courts, the Public Prosecution Service, State Security Forces, Public Administrations, Data Protection Control Authorities, for proper compliance with legal obligations.
  • The recipients specified in this section may be inside or outside the European Economic Area, with international data transfers being duly legitimised in the latter case.

7. What Rights do you have?

You may exert your rights of:

  • Objection.
  • Access.
  • Rectification.
  • Erasure.
  • Restriction.
  • Portability.
  • Not to be the subject of a decision exclusively based on the automated processing of your data.
  • Withdrawal of consent.

You may exert your rights by sending an email to: or in writing to: Turismo Tenerife, C/Alcalde José Emilio García Gómez, nº 9, 38005, S/C de Tenerife. And in general, consult all information relating to the processing of your personal data by digitally signing the email or attaching a photocopy of your identity document, at any time and free of charge.

You may file a complaint in relation to the protection of your personal data with the Spanish Data Protection Agency at any time. For more information:

8. Security Measures

Turismo de Tenerife will process user data confidentially and maintain its secrecy in accordance with data protection legislation. The procedural, organisational and technical measures necessary to keep your data secure and prevent their modification, loss or unauthorised processing or access will be applied in accordance with the state of the art, the nature of the data stored and the risks involved.

As a special security measure, Turismo de Tenerife may delete personal data that are not required for the provision of the requested service to guarantee that only necessary data are processed. This measure is particularly relevant for sensitive data, as Turismo de Tenerife does not process or need to process data of this category in order to provide its services. There is no obligation to inform the user of this deletion.

If you choose to leave our Website using links to third-party Websites, Turismo de Tenerife will not be liable for the privacy policies of these Websites or any cookies they store on the user’s computer.


All notifications and communications between users and Turismo Tenerife will be considered to be effective for all purposes when made via post, email or telephone. Users may contact Turismo Tenerife:

  1. By post at the following address: C/Alcalde José Emilio García Gómez, nº 9 , 38005 , S/C de Tenerife.
  2. By email at the following address: