Legal Notice - Turismo de Tenerife Official Page

Legal notice

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This legal notice regulates the use of the website www.webtenerife.com which is owned by SPET, Turismo de Tenerife, S.A. (Turismo Tenerife), registered in the Mercantile Registry of Santa Cruz de Tenerife.

In compliance with Law 34/2002 of 11 July on Information Society and E-Commerce Services, Turismo Tenerife provides users and the competent bodies with the following information:

SPET Turismo de Tenerife S.A. C.I.F.: A-38299061
C. Alcalde José Emilio García Gómez, 9
38005 Santa Cruz de Tenerife
Canary Islands - Spain
Mercantile Registry of Santa Cruz de Tenerife, Vol. 822, Folio 46, Sec. 8, Page TF-3506, Entry A 1 (17.09.1992)

Tel.: 902 321 331
Fax: 922 237 876
E-mail. webmaster@webtenerife.com

Data protection officer: dpd@webtenerife.com

All rights reserved.

Purpose and acceptance

By browsing the website www.webtenerife.com owned by Turismo Tenerife, you become a user of it and fully accept, without reservation, each of the provisions included in this Legal Notice, which is subject to changes. The user also acknowledges and accepts that they access and use the website and/or the content on it freely and wilfully and under their own responsibility.

The user is bound to make proper and legitimate use of the website and its content, in accordance with the applicable legislation, these Terms and Conditions of Use of the Website, good faith, generally accepted good conduct, public order, uses of traffic and this Legal Notice. The user will therefore be liable vis-à-vis Turismo Tenerife and third parties for any damages caused as a result of failure to comply with these obligations.

Conditions of access and use of the Website.

Turismo Tenerife may establish additional limitations and/or conditions for the use of and/or access to the Website and/or its content, which must be observed by users at all times.

The user acknowledges and accepts that Turismo Tenerife holds all rights relating to the content and/or any other elements posted on the Website (including, but not limited to, brands, logos, trade names, text, images, graphics, designs, sounds, databases software, flow diagrams, presentations, audio and video), consequently, they belong to Turismo Tenerife and/or third parties that authorise Turismo Tenerife to use them on its Website. In no case does access to the Website imply any type of waiver, licence or total or partial transfer of these rights, unless expressly stated otherwise. These Terms and Conditions of Use of the Website do not give users any other rights of use, alteration, exploitation, reproduction, distribution or public communication of the Website and/or its content other than those expressly stated herein. Any other use or exploitation of any other rights will be subject to the prior and express authorisation specifically granted for this purpose by Turismo Tenerife or the third-party holder of the affected rights. For any use other than those expressly permitted, it will be necessary to obtain the prior written consent of the holder of the rights in question.

Turismo Tenerife does not guarantee the availability and continued functioning of the Website or of other Websites linked to it. Furthermore, Turismo Tenerife will in no way be liable for any damages stemming from the unavailability or inaccessibility of the Website, interruptions to the functioning of the Website or IT errors, data access services malfunctions, disconnections, delays or blockages caused by deficiencies or overloads to data access services, the internet or other electronic systems that occur during its operation.

The Website and its services are free to access, however, for certain services, Turismo Tenerife requires the corresponding form to be completed prior to their use. The User guarantees that the data they provide to Turismo Tenerife are accurate and up to date and will be solely responsible for any false or accurate information they provide.

The User expressly agrees to make appropriate use of the content and services offered and not use them to:

  1. Disseminate content that is illegal, violent, pornographic, racist, xenophobic, offensive, advocates terrorism, or in general, which is against the law or threatens public order.
  2. Introduce computer viruses onto the network or perform actions likely to alter, damage, disrupt or generate errors or damage to the electronic documents, data or physical or logistical systems of Turismo Tenerife or of third parties; or obstruct access for other Users of the Website and its services due to the overuse of the IT resources through which Turismo Tenerife provides its services.
  3. Attempt to access the email accounts of other users or restricted areas of the IT systems of Turismo Tenerife or third parties or extract information from them.
  4. Infringe upon intellectual or industrial property rights or breach the confidentiality of the information of Turismo Tenerife or of third parties.
  5. Impersonate the identity of another User, the public authorities or a third party.
  6. Reproduce, copy, distribute, provide or communicate in any way, transform or modify the Content, unless with the authorisation of the holder of the corresponding rights or it is legally permitted.
  7. Collect data for advertising purposes or to send advertising of any type or communications for sales or marketing purposes without this having been requested or consented to.

Conditions of Access and Use for Blogs, Forums, Chatrooms and other similar services

The main purpose of the Website, blogs, forums, bulletin board, etc. is to create and exchange tourist opinions. To do this, we collaborate with reputable industry professionals, who set out their vision in the field of tourism that affects us. All of the content of every article published on this site is transferred to Turismo Tenerife by our collaborators.

For security reasons, we recommend that users of these sites do not publish confidential information. If detected, confidential information will be erased.

Turismo Tenerife does not guarantee the quality, accuracy, reliability, correctness or morality of the data, information or opinions, whatever their source, that circulate on its Website or on other websites the user is able to access through Turismo Tenerife.

Turismo Tenerife will not be liable for the content set out and the user takes sole responsibility for any consequences, damages or actions resulting from the content, opinions statements or any other information contained on the Website, access to said content, or the reproduction or dissemination thereof.

Turismo Tenerife will not be liable for any user infractions that affect the rights of other Turismo Tenerife users or third parties, including copyright, trademarks, patents, confidential information and any other intellectual or industrial property right.

Without prejudice to the foregoing, users of the Website, blogs, forums, bulletin board, etc. agree to respect these conditions, the legislation in force and generally accepted standards of conduct. In particular, users of these services must not impair the dignity or liberty of others.

In accordance with the foregoing, Turismo Tenerife may exclude any user, statement or content from the Website, blogs, forums, bulletin board, etc. which, in its judgement, affects the principles outlined above, without the need for any justification or explanation. The same applies to users who contribute content that is unrelated to the topic of the blog or forum, have exclusively commercial or promotional aims, raise issues that are not in the general interest, misuse Turismo Tenerife, in its opinion, or do not comply with any of the conditions contained in this legal notice.

Any message sent via the blogs, forums, bulletin board, etc. may be reproduced by Turismo Tenerife on any other section of the Website or other area or publication.

Privacy, Data Protection and Information Society Services Policy.

1. Introduction

To provide its services, Turismo Tenerife needs to gather certain information about you. In this Privacy, Data Protection and Information Society Services Policy, we describe the information we gather, what we do with it and how you can manage and control how your information is used.

The user is informed how Turismo Tenerife, as controller, processes the personal data provided to it through the website www.webtenerife.com , forms and other data it may be provided in future by any authorised means.

The user must freely and voluntarily decide if they wish to provide their personal data. The chosen service will not be provided without your express consent. If the user withdraws their consent to any processing, this will not affect the legality of processing that has already taken place. By using or interacting with the service, you accept the processing of your information as explained in this Privacy, Data Protection and Information Society Services Policy.

2. Why do we process your data?

Turismo Tenerife processes your personal data for the following purposes:

  • Tourism Promotion: promoting the values of the island of Tenerife as a tourist destination. Implement Tenerife’s tourism strategy according to the different markets the island receives visitors from, as well as the products to promote in each market. Cooperate with different players in the tourism industry with the aim of creating synergies and establishing alliances.
  • In-Destination Actions: regenerating the destination with the aim of increasing our quality, competitiveness and sustainability as a tourist destination.
  • Economic Promotion: attracting investments for strategic projects (related to renewable energies, knowledge, technology, communications, etc.), giving foreign companies advice on grants, credits and subsidies which they may obtain; and participating in events, trade missions and trade fairs where business opportunities are presented. Promoting the island’s position as a tricontinental platform.
  • Associating with Tenerife-based companies: because through this project, companies, industry professionals and public administrations draw up and agree on the island’s tourism strategy, participate in the evolution of the island’s main economic driver and defend their interests in this field.
  • Offering the best services to its associates by establishing the best internal and external alliances and collaborations.
  • Purposes based on the legitimate interest of the organisation.
  • Reports, Statistics and Specialist Studies.

3. Data Processed by Turismo Tenerife

  • Identity data: full name.
  • Contact data: address, telephone number, fax number, email address.
  • Business data: company, tax identification code, position, directors, postal address, telephone, fax, email address, website, type, category, etc.
  • Preference data: language.
  • Financial data: data we need to process payment for the provision of the service.

4. Responsibility of the User

The user affirms:

  • That the data provided are accurate and undertakes to keep them updated, with Turismo Tenerife not being responsible for the status of these data.
  • That they acknowledge that the data are necessary and mandatory (except in fields where this is indicated otherwise) to provide the service.
  • In the event that the user provides third-party data, the user declares that it has their consent and undertakes to notify the owner of the data of the information contained in this Privacy, Data Protection and Information Society Services Policy, holding Turismo Tenerife harmless from any liability. Turismo Tenerife may conduct the necessary checks, adopting the corresponding measures, in accordance with data protection legislation.
  • To be of legal age.

5. Storage of Data

The user's data will be stored until they fulfil their purpose or until the user requests that Turismo Tenerife erase them, objects, or withdraws their consent.

Your personal data will be blocked when they are no longer necessary for the purpose they were collected for or the user limits their processing, remaining at the sole provision of the Judges and Courts, the Public Prosecutor or the competent Public Administrations, in particular the data protection authorities, to handle any liabilities stemming from the processing, within the limitation period. Once this limitation period has elapsed, your data will be erased.

6. Who will receive your data?

Turismo Tenerife may communicate your data to:

  • Companies in which Turismo Tenerife has holdings or the operators of Turismo Tenerife, solely for internal administrative ends, for the aforementioned purposes or to fulfil legal obligations.
  • Suppliers, partners and collaborating companies, service providers that have access to your personal data and process them on behalf of Turismo Tenerife as a result of their service provision, for the aforementioned purposes or to fulfil legal obligations.
  • Third-party payment processors. In this case, we only request your credit card information and other financial data we need to process your payment.
  • Judges, Courts, the Public Prosecution Service, State Security Forces, Public Administrations, Data Protection Control Authorities, for proper compliance with legal obligations.
  • The recipients specified in this section may be inside or outside the European Economic Area, with international data transfers being duly legitimised in the latter case.

7. What Rights do you have?

You may exert your rights of:

  • Objection.
  • Access.
  • Rectification.
  • Erasure.
  • Restriction.
  • Portability.
  • Not to be the subject of a decision exclusively based on the automated processing of your data.
  • Withdrawal of consent.

You may exert your rights by sending an email to: protecciondedatos@webtenerife.com or in writing to: Turismo Tenerife, C/Alcalde José Emilio García Gómez, nº 9, 38005, S/C de Tenerife. And in general, consult all information relating to the processing of your personal data by digitally signing the email or attaching a photocopy of your identity document, at any time and free of charge.

You may file a complaint in relation to the protection of your personal data with the Spanish Data Protection Agency at any time. For more information: www.agpd.es

8. Security Measures

Turismo de Tenerife will process user data confidentially and maintain its secrecy in accordance with data protection legislation. The procedural, organisational and technical measures necessary to keep your data secure and prevent their modification, loss or unauthorised processing or access will be applied in accordance with the state of the art, the nature of the data stored and the risks involved.

As a special security measure, Turismo de Tenerife may delete personal data that are not required for the provision of the requested service to guarantee that only necessary data are processed. This measure is particularly relevant for sensitive data, as Turismo de Tenerife does not process or need to process data of this category in order to provide its services. There is no obligation to inform the user of this deletion.

If you choose to leave our Website using links to third-party Websites, Turismo de Tenerife will not be liable for the privacy policies of these Websites or any cookies they store on the user’s computer.

Use of Cookies

We use different technologies to gather and store data when you access our website, including the sending of one or more cookies or other similar technologies.

Cookie: A cookie is a small file with a chain of characters that is sent to the user’s computer whenever they visit a website. If the user visits the same site again, the cookie allows the website to recognise their browser. Cookies store user preferences and other information. Browser settings can be modified to reject all cookies or specify when they are sent. However, some website features or services may not work correctly without cookies.

Turismo de Tenerife may use "cookies" during the provision of services on the website. The user has the possibility of configuring their browser to block the creation of cookie files or notify the user when they are created.

If you choose to leave our Website using links to third-party Websites, Turismo de Tenerife will not be liable for the privacy policies of these Websites or any cookies they store on the user’s computer.

Electronic Communications

Our email policy is based on only sending communications that the user has consented to receiving. If you prefer not to receive these messages by email, each email gives you the possibility of exerting your right to erasure and to withdraw consent to receiving these messages, in accordance with what is established in Art. 22 of Law 34/2002 on Information Society and E-Commerce Services (LSSICE).

Procedure in the event that illegal activities are conducted

If a user or third party considers that events or circumstances exist that evidence the illegal nature of the use of any content and/or of any activity on the web pages included in or accessible through the website, they must send a notification to Turismo Tenerife, duly identifying themselves, specifying the alleged infractions and expressly stating on their honour that the information provided in the notification is accurate.

Notifications

All notifications and communications between users and Turismo Tenerife will be considered to be effective for all purposes when made via post, email or telephone. Users may contact Turismo Tenerife:

  1. By post at the following address: C/Alcalde José Emilio García Gómez, nº 9 , 38005 , S/C de Tenerife.
  2. By email to the following address: webmaster@webtenerife.com
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